FAQs

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary by location but usually arrive within 8 - 15 business days.

Will I receive tracking information?
Yes, once your order is shipped, you’ll receive a tracking number so you can monitor your delivery.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy. If you’re not satisfied with your purchase, you can request a return within 14 days of delivery.

How do I start a return?
Simply contact our support team with your order details, and we’ll guide you through the process.

When will I receive my refund?
Once your return is received and inspected, refunds are processed within a few business days to your original payment method.

Product Questions

How do I choose the right size (for posture brace)?
Sizing is based on your waist measurement. Please refer to the size guide on the product page for accurate fitting.

How long should I use posture products daily?
We recommend starting with 1–2 hours per day and gradually increasing usage as your body adapts.

Can I wear posture braces under clothing?
Yes, most of our posture products are designed to be lightweight and discreet for daily wear.

Are your products suitable for office or daily use?
Yes, our products are designed for everyday comfort, whether you’re working, driving, or relaxing at home.

Usage & Safety

Are your products safe to use daily?
Yes, when used as directed, our products are safe for regular use. Always follow the usage guidelines provided on each product page.

Can I use the neck massager while sleeping?
No, it’s recommended to use it while sitting or resting. Avoid using it during sleep for safety.

Do your products cure medical conditions?
Our products are designed to support comfort and posture. They are not medical devices and are not intended to diagnose or treat medical conditions.

Support

How can I contact you?
You can reach our support team via email or through the contact form on our website. We aim to respond within 24 hours.

What if I receive a damaged or incorrect item?
If there’s any issue with your order, contact us right away and we’ll resolve it as quickly as possible.