Refund policy

At Posturon, we want you to be completely satisfied with your purchase.

Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Item must be unused and in the same condition that you received it

• Item must be in its original packaging

• Proof of purchase is required

Non-Returnable Items

Certain items are not eligible for return, including:

• Personal care items that have been used

• Items damaged due to misuse

• Final sale items (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved: 

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to reflect

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

How to Start a Return

To initiate a return, contact us at:
info@posturon.store